Our Mission

Reaching out to adults and children in Northeast Ohio to end homelessness, prevent suicide, resolve behavioral health crises, and overcome trauma.

We help those who are homeless, severely mentally disabled, in psychiatric crisis, or have been traumatized by violence in their home or community.

The philosophy of bringing services to those with the highest barriers remains at the forefront of our purpose.

In operation since 1988, FrontLine Service provides the largest and most comprehensive continuum of care for homeless persons in Ohio. Our homeless assistance programs provide assertive street outreach, coordinated intake to the county’s emergency shelters, temporary housing, case management, psychiatric and drug and alcohol programming for individuals with co-occurring disorders, and permanent supportive housing.

FrontLine Service provides integrated primary and behavioral healthcare to individuals with severe mental illness who are unhoused to address their unmet healthcare needs.

Since 1995, FrontLine Service has been awarded funding from the Alcohol, Drug Addiction, and Mental Health Services (ADAMHS) Board of Cuyahoga County to manage the county’s 24/7 suicide prevention services including the crisis call center, Adult Mobile Crisis and Child Response teams, and Crisis Stabilization Unit. In 2022, FrontLine partnered with providers across the state to implement the 988 Suicide & Crisis Lifeline.

FrontLine outreaches to children exposed to violence and families who have experienced the traumatic and sudden death of a loved one.  FrontLine’s clinicians are called by local law enforcement and other agencies to provide immediate assistance to victims in acute crisis and after traumatic events 24-7-365 days a year.