Posts tagged resolving crisis
Program Spotlight: Mobile Crisis Team
Program Spotlight: Mobile Crisis Team

The great moments happen when a caller agrees to receiving some form of help.

– Sabrina Kohls, Crisis Intervention Specialist

Allison was concerned when she saw her brother, Brandon, start making risky decisions and claim to have stopped taking his medication; he seemed to be hypervigilant and getting paranoid. She’d seen this happen before, and she remembered where it was usually headed – either with Brandon in the hospital or jail, or cycling for months through unmanaged symptoms struggling to get back to baseline. He’d attempted to take his own life before, and she was getting scared. In any event, these patterns almost always led to long-lasting consequences for Brandon. She decided to reach out to FrontLine Service’s Mobile Crisis Team to request someone call and check in on him.

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Program SpotlightBruce Waltonresolving crisis, resolving crises, Mobile Crisis Team, suicide prevention, crises, Crisis Call Center, Sabrina Kohls
FrontLiner Profiles: Justin Antall
FrontLiner Profiles: Justin Antall

“I would want the community to know that you don’t have to be suicidal to utilize [crisis] services. If it is a crisis for you, we will respond to it with care and empathy.”

Justin Antall is FrontLine Service’s Online Emotional Support Program Manager and has been working at the agency since 2014.

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FrontLiner Profilesadmincrises, resolving crisis, Crisis Call Center, suicide prevention, 988 Suicide & Crisis Lifeline, Justin, Antall, Justin Antall
988 Chat/Text staff increased to meet needs of youth
988 Chat/Text staff increased to meet needs of youth

FrontLine Service has increased staffing for crisis chat and text services to respond to the growing number of individuals reaching out for help through messaging, especially adolescents and young adults. 

FrontLine’s Crisis team provides 24/7/365 support to people experiencing suicidal ideation, emotional distress, substance use challenges, or a mental health crisis. 

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What's Newadmin988, 988 Suicide & Crisis Lifeline, Crisis Call Center, resolving crisis, crises, suicide prevention, National Suicide Prevention Lifeline, mental health, young adults, teens, SAMHSA
Program Spotlight: Hope-Link
Program Spotlight: Hope-Link

When someone is discharged from the hospital after attempting suicide, the first 24 hours can be the most vulnerable. The next twelve months can also be a period of elevated risk. Research consistently demonstrates that follow-up services after an Emergency Department visit or inpatient stay are critical to reducing deaths by suicide. While Cuyahoga County boasts one of the most robust healthcare networks in the country, until recently, there was no program in place to support children and adults during this vulnerable time. 

In 2020, with support from the Substance Abuse and Mental Health Services Administration, FrontLine Service launched Hope-Link, a program dedicated to supporting children and adults during the first year following an attempted or significant thoughts of suicide. FrontLine modeled Hope-Link after two successful pilot projects the agency ran in 2010 and 2017 in partnership with the National Suicide Prevention Lifeline and the Ohio Suicide Prevention Foundation, respectively.  

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Program SpotlightBruce WaltonHope-Link, resolving crisis, SAMHSA, National Suicide Prevention Lifeline, Ohio, Ohio Suicide Prevention Foundation
Three Takeaways from the Inaugural Year of 988
Three Takeaways from the Inaugural Year of 988

A year ago this month, the U.S. Substance Abuse & Mental Health Services Administration launched the 988 Suicide & Crisis Lifeline to ensure that everyone in the U.S. has access to services like FrontLine’s Crisis Call Center—simply by dialing 9-8-8.

On its one-year anniversary, here are 3 takeaways from the inaugural year of 988 in Cuyahoga County:

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What's NewBruce Walton988, 988 Suicide & Crisis Lifeline, suicide prevention, crisis, resolving crisis, mental health, Crisis Call Center